Health Insurance Complaints
OHIC is statutorily charged with protecting the interests of consumers of commercial health insurance.
Resolving Issues and Filing Complaints
Have a question or complaint? Our consumer assistance partner, RIPIN, can help you navigate the health care system and access the services you need. RIPIN can assist regardless of what type of health coverage you have whether or not the plan falls under OHIC’s jurisdiction.
Rhode Island Parent Information Network (RIPIN)
300 Jefferson Blvd. Suite 300, Warwick, RI 02888
401-270-0101 Or toll-free at: 1-855-747-3224
Should you wish to file a complaint directly with the Office of the Health Insurance Commissioner, please complete the attached complaint form and email the form as well as any supporting document to OHIC.HealthInsInq@ohic.ri.gov or click here to file a complaint.
You may have a complaint about a health insurance plan that may not fall under OHIC’s jurisdiction.
Please review the below resources before submitting a complaint:
Complaints Regarding the Quality of Care Received From Licensed Health Care Providers:
- Department of Health Complaint Unit
- 401-222-5200 & After-Hours Emergency Number 401-276-8046
Complaints Regarding Medicaid or Managed Medicaid Products (for example: United Rhody or Neighborhood Rite Care type plans):
Rhode Island Executive Office of Health and Human Services (EOHHS)
Complaints Regarding Self-Funded Plans Received Through Your Employer (often offered by larger employers/companies):
U.S. Department of Labor, Boston Regional Office
JFK Federal Building
15 New Sudbury St, Rm 575
Boston, MA 02203
Tel (617) 565-9600
Fax (617) 565-9666
Complaints Regarding Medicare/Medicare Advantage (for example: United Senior or Blue Chip for Medicare):
- U.S. Centers for Medicare & Medicaid Services (CMS)
- Medicare Online Complaint Form
- 1-800-MEDICARE (1-800-633-4227)