For Providers Resolve an Issue or File a Complaint Health care providers should review their health plan contracts and administrative policies on appeals before filing a complaint. Providers should also contact the relevant insurance companies and attempt to resolve the issue through discussion and negotiation before contacting OHIC. For additional assistance, please visit OHIC's customer assistance partner: RI Reach or call toll-free at 1-(855)-747-3224 OHIC Complaint Form Click here to view.